Calling Group Agent Activities
Signing In and Out of the
Calling Group
Agents with multibutton telephones can use either
programmed
Available
buttons or feature codes to sign in
and out of the calling group.
Agents with single-line telephones must use feature codes to
change between Available and Unavailable status.
To Sign In and Out Using Programmed
Buttons
1.
2
.
To sign into the calling group, press the programmed
Available
button.
The light next to this button goes on. The light next to the button for
that agent on the supervisor’s telephone also lights.
To sign out of the calling group, press the programmed
Available
button.
The light next to this button goes off. The light next to the button for
that agent on the supervisor’s telephone goes off also.
NOTE:
Pressing
Available
during a call changes the agent’s
status and may disconnect the call.
Signing In and Out of the Calling Group 5-3
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