Calling Group Agent Activities
Using a Headset
Agents with MLX telephones and analog multiline telephones
can use a headset to answer calls.
To Use a Headset on Analog Multiline
Telephones
An agent using a headset on an analog multiline telephone
must program an
Auto Answer All
button to receive calls
automatically through the headset. Also, to answer calls
using a headset, the agent needs to have a General Purpose
Adapter (GPA) or headset adapter from the system manager.
Using a Headset 5-5
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