Calling Group Overview
Calling Group Features Summary
The following table summarizes the features that can be
programmed for a calling group.
Feature
Description
Calling Group Hunt Type
Distributes calls to agents in either a
circular or a linear order. Each agent
phone is assigned a position number
used by the system to track who
receives the next call.
Plays a recorded announcement to one
Delay
Announcement
Calls-in-Queue Alarm
1-4
caller at a time waiting in queue. Calling
groups can share an announcement
device.
Alerts supervisors and agents that the
programmed limit of calls in queue has
been reached or exceeded. May be an
external alert bell or strobe, or a lighted
feature button on a multiline telephone.
Calling Group Overview
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