About Your Calling Group Supervisor
Telephones
You can also change the status of agents’ telephones,
and agents can change their own status, by using
feature codes instead of programmed buttons. See
Chapter 4 for instructions for programming
Agent
Status
buttons.
■
Calls-in-Queue Alarm.
This button is programmed
with the extension number for the calling group so you
can monitor the queue for that group. You need one
Calls-in-Queue Alarm
button for each calling group
you supervise. When the number of calls in the queue
reaches a programmed limit, the light beside the
button lights and remains on until the number drops
below the limit.
Agent telephones can also be programmed with a
Calls-in-Queue
Alarm button for monitoring the
queue. These buttons can also be used to dial the
calling group’s extension automatically.
Buttons
2-19
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