Features
Calls-in-Queue Alarm Button
The green light next to
Calls-in-Queue Alarm
on your
telephone and agent telephones lights when the number of
calls in queue equals or exceeds the programmed limit.
When the number of calls in queue drops below the limit, the
green light goes off.
See Chapter 2 for information on how to program your
telephone and agent phones with
Calls-in-Queue Alarm
.
External Alert
Your company can assign an external alert, such as a strobe
light or bell, to the calling group’s extension number. If the
number of calls in queue equals or exceeds the programmed
limit, the external alert is activated and stays on (the strobe
light continues to flash or the bell continues to ring) until the
number of calls in queue drops below the programmed limit.
Calling groups cannot share external alerts.
3-6 Call Queues
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