AT&T Merlin Legend MLX-20L - Page 5

Contents
4
Calling Group Supervisor
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Activities
4-1
Entering and Exiting Supervisor Mode
4-2
Monitoring Calls in Queue
4-4
Monitoring Agent Status
4-6
Changing Agent Status
4-10
5
Calling Group Agent
Activities
5-1
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Answering a Calling Group Call
5-2
Signing In and Out of the Calling Group
5-3
Using a Headset
5-5
Contents iii