Calling Group Agent Activities
Using a Headset on MLX Telephones
Agents using headsets with MLX telephones should have two
buttons on their telephones:
■ Headset Status to activate the headset if they are
going to use both the headset and the handset
■ Headset Hang Up to disconnect calls
Agents can program a
Headset Status
button, but a
Headset
Hang Up
button must be programmed by your system
manager.
Agents can also program a
Headset Auto Answer
button
and have calls sent to the headset automatically. As each
call comes in, the agent hears a tone and can begin speaking
immediately.
In addition, agents can program a
Headset/Handset Mute
button that temporarily deactivates the microphone in the
headset so the agent can have a conversation in the office
without being heard by the caller.
Using a Headset 5-7
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