Phone
Problem Possible Solution
I hear an
intermittent
dial tone
• You will hear an intermittent dial tone when you
have a new voicemail message waiting.
• Dial 1 from your home phone that is connected to
the AT&T Wireless Internet device to listen to your
voicemail messages.
My phone doesn’t
ring when a call
comes in
• If you recently transferred your landline phone
number, you will continue to receive incoming
calls on your previous service until the transfer
is complete. To check transfer status, visit
att.com/port.
• Make sure your AT&T Wireless Internet device is
NOT connected to your in-home phone wiring.
• Make sure your home phone is powered on and
connected to the AT&T Wireless Internet device.
• Your AT&T Wireless Internet device number may be
set to forward calls to another number. Dial #21# to
stop forwarding calls.
I hear a constant
low-frequency
tone (not a dial
tone) when I try
to place a call
• Hang up your home phone to restore dial tone.
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