pg_26_UVE384_PS_Starter_Guide_Round 6 pg_27_UVE384_PS_Starter_Guide_Round 6
Watch Help On Demand—tune to Channel
Get more out of your AT&T U-verse® service: Watch Help On Demand videos about
these topics on Channel 411, the Help Channel, or at att.com/uversevideos.
AT&T U-verse introduction
• Introduction to AT&T U-verse
• See how U-verse TV works!
• AT&T U-verse Voice
SM
Help with AT&T U-verse
service issues
• Remote control issues
• No picture
• No service—gear or cog error
• No service—red X or other error message
• Email issues
• Sound issues
• Picture quality issues—aspect ratio/HD
settings
• Picture freezing
• Wireless connectivity—issues with a PC
• Wireless connectivity—issues with a Mac®
• Voice issues
Understanding my AT&T U-verse bill
• AT&T U-verse billing
• AT&T U-verse online services &
paperless billing
AT&T U-verse digital video recorder
(DVR) & remote control
• How to use your DVR
• How to program your remote control
• Moving your AT&T U-verse equipment
• Equipment overview
• Remote control overview
• Total Home DVR®
• Remote control issues
AT&T U-verse features
• AT&T U-bar
• AT&T YP.com TV
• Games
• Public Education & Government
programming
• Media Share
• AT&T U-verse Multiview
AT&T U-verse how-to’s
• How to program your remote control
• How to use your DVR
• How to change channels
• How to use Program Guide
• How to use Picture-in-Picture
• How to use Search
• How to use Parental Locks
• How to use widescreen
• How to create favorite channels
• How to hide channels
• How to change languages
• How to record programs
• How to schedule recordings
• How to record series
• How to view recorded programs
• How to delete or cancel recordings
• How to use Web remote access
• How to order On Demand programs
• How to order PPV
• How to search for On Demand
programs
Internet & email
• Email issues
• Wireless connectivity—
issues with a PC
• Wireless connectivity—
issues with a Mac
AT&T U-verse Voice
• Voice issues
• AT&T U-verse Messaging
SM
• AT&T U-verse Voice
Where’s my AT&T U-verse tech?
• Where’s my tech?
Find answers 24/7: a.com/uversesupport
27
Mac® OS X users: You may need to enter the “$” character on the Wireless Network Key
(for example, $0690735510). For directions on connecting Mac computers via USB cable, visit
att.com/wifisupport.
Connect more computers to your wireless
home network
You can connect more computers by Ethernet
or wirelessly.
> Connect an Ethernet cable from any available
Ethernet port on the residential/wireless gateway
to your computer’s Ethernet port
> Connect wirelessly with a wireless-enabled
notebook or a computer with an 802.11b/g wireless
network adapter installed
NOTE: You will need to use your 10-digit Wireless
Network Key code. (See illustration above.)
If your PC does not have built-in wireless capability
Install and configure your wireless adapter according to the manufacturer’s instructions.
Enter the network name—it’s the word “2WIRE” (in all capital letters), followed by
the last three digits of the gateway serial number (for example, 2WIRE079)—and the
encryption code or Wireless Network Key. (See the illustration above for the Wireless
Network Key location.)
Assure reliable security for your wireless
home network
The 10-digit number printed inside brackets on your residential/wireless gateway is
the encryption code (“pass key” or “Wireless Network Key”) needed to connect your
computers to the gateway. WPA (Wi-Fi Protected Access) is the underlying security
technology for the Wi-Fi (802.11b/g) standard on the residential/wireless gateway.
Location of
your gateway’s
10-digit Wireless
Network Key code
AT&T U-verse
High Speed Internet
Ethernet cable
Mac and Macintosh are registered trademarks of Apple Inc.
Find answers 24/7: a.com/uversesupport
quick resolution
guide
SN: 210811000079
Assembly Number 4200-001058-000
LD
REV:48
For Advanced Configuration:
http://192.168.1.254
System Password: 1534418033
Mac Address: 00217C3C79F0
Wireless Network Key: 0690735510
Wireless Network Key: 0690735510
SN: 210811000079
Assembly Number 4200-001058-000
LD
REV:48
For Advanced Configuration:
http://192.168.1.254
System Password: 1534418033
Mac Address: 00217C3C79F0
Wireless Network Key: 0690735510
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