AT&T U-Verse - Learning Device Codes

voice user guide
17
pg_17_UVE384_PS_Starter_Guide_Round 6
AT&T U-verse Messaging may not be fully compatible with all AT&T wireless voicemail systems. Caller ID and Call Waiting
might not work simultaneously with AT&T U-verse Voice. Caller ID: Some call information may be blocked or otherwise not
displayed, including information for some calls originating outside of the AT&T network and calls carried over facilities that
do not transmit Caller ID information.
Set up your voice mailbox
Setting up your AT&T U-verse Messaging
SM
voice mailbox takes only a few minutes.
1
Dial
*
98 from your home phone.
2
Follow the prompts to set up a mailbox.
3
After creating your PIN, be sure to set up your authentication code. This will allow
you to reset your PIN over the phone if you forget it.
Listen to messages or change seings
Accessing your mailbox online
1
Go to att.com/myatt, select AT&T U-verse, and enter your AT&T U-verse®
member ID (email address) and password
2
On the AT&T U-verse Account Overview page, click on Check Voicemail
3
Click on the message you want to hear
4
Click Voicemail Settings then Voice Mailbox Preferences to view your options
Accessing your mailbox by phone
> Dial
*
98 from your home phone
> If you’re away from home, dial your home number and press
*
to skip the
voicemail greeting
Turn o your voice mailbox
1
Go to att.com/myatt, select AT&T U-verse, and enter your AT&T U-verse
member ID (email address) and password
2
From the Account Overview page, click on Home Phone
3
Click on Check Voicemail or Manage Features
4
Click the Voicemail link under Quick Settings in the left navigation bar
5
Click the OFF button, then click Save
NOTE: All Call Forwarding features that were set to go to voicemail will be disabled.
To change your Call Forwarding selections, select the Phone Features tab.
Change your PIN
Change your PIN online
1
Go to att.com/myatt, select AT&T U-verse, and enter your AT&T U-verse
member ID (email address) and password
2
On the Account Overview page, click on Home Phone
3
Click on the Change Voicemail PIN link
4
Follow the instructions
voice
user guide
• Set up your voice mailbox
• Listen to messages or change seings
• Access your mailbox online and by phone
• Turn o your voice mailbox
• Change your PIN online, from your home phone,
or from any touch-tone phone
• Important information
pg_16_UVE384_PS_Starter_Guide_Round 6
®
Change your PIN from your home phone
1
Dial
*
98 from your home phone
2
Press 4 to change your mailbox settings
3
Press 2 to change administrative options
4
Press 1 for security
5
Press 1 to change PIN and follow the instructions
Change your PIN from any touch-tone phone
1
Dial your AT&T U-verse Voice phone number and press
*
when you hear the greeting
2
Once you’ve accessed your mailbox, you will be offered three opportunities to enter your
correct PIN
a. After three failed attempts, the system will offer the option to reset your PIN by pressing 1
b. After pressing 1, the system will prompt you to enter your Authentication Code
c. Follow the prompts
d. Once you have entered your Authentication Code, you may reset your PIN and access your mailbox
Visit a.com/uverse/newcustomer to learn more.