pg_21_UVE384_PS_Starter_Guide_Round 6
AT&T U-verse TV
quick resolution
guide
21
Find answers 24/7: a.com/uversesupport
quick
resolution
guide
• AT&T U-verse
®
TV
• AT&T U-verse High Speed Internet
• AT&T U-verse Voice
SM
The AT&T Troubleshoot & Resolve tool is designed to
help you manage your AT&T U-verse service.
>
Download and access the tool from your desktop or smartphone.
>
Use the tool online at att.com/ufix.
>
Access on the go via your mobile device at att.com/ufix.
>
Locate the tool on your TV. Press the MENU button on the TV remote and
go to the Help section. Troubleshoot & Resolve is the first menu option.
Learn more at att.com/troubleshoot
Don’t have picture or sound, but TV and receiver are both turned on?
1
Press TV on your remote control.
2
Press T V/VIDEO to see TV programming.
If you’re still having trouble with your AT&T U-verse TV, Internet, or Voice services, try
resetting your TV receiver or residential/wireless gateway by unplugging it from the power
outlet in the wall. (See below for details for alternate reset if you have different equipment.)
NOTE: Unplugging the TV receiver or residential/wireless gateway will interrupt any
recordings in progress.
If the trouble is with only one TV
1
Turn off the receiver connected to that TV and unplug it.
2
Wait at least two minutes before plugging the receiver back in. Turn it on and retry
what you want to do.
If the trouble is with more than one TV, or with Internet or Voice service
1
Unplug the residential/wireless gateway from the power source. (See below for
alternate reset.)
2
Wait at least two minutes, then plug the residential/wireless gateway back in and
retry what you want to do. It may take up to ten minutes for the gateway to reset.
Alternate reset: If your service is supported with a Home Network Hub and Power
Supply Unit (PSU with battery backup), then you will need to press the Reset button on
the left side of the PSU to reset AT&T U-verse service. The PSU may be located in the
garage or a closet near an outside wall.
Want more help? AT&T U-verse Getting Started has answers all in one place online
at att.com/startuverse. You can also chat live with an agent while getting started, or
call 1.800.288.2020 and say “AT&T U-verse Technical Support.”
®
pg_20_UVE384_PS_Starter_Guide_Round 6
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