TROUBLESHOOTING
10
37
On the controller or power booster, there is a small pin hole in the upper left side of the front. While
the controller or booster is plugged in, insert a small paper clip in the hole and hold for a few seconds
until the indicator light is a solid green. Remove paper clip. Unplug controller or power booster for 30
seconds. Plug controller back into power. Follow instructions on display to begin the setup process.
Note: If power booster was not properly communicating with controller during a factory reset or hard
reset, the power booster will need to have this hard reset. Either reset will require that the sync process
between controller and power booster happen again. See page 24 for instructions.
ALERT/ISSUE
POSSIBLE CAUSE SOLUTION
The display has no power.
Display may not be connected
properly to controller.
The cable between display and controller may not be
connected. Check all coupler connection points and jacks. If
no obvious damage, cable between display and controller may
need to be replaced.
Controller may not have any
power. Display receives power
from controller, so if controller
has no power then the display
will not work.
Check power source of controller for issues such as a tripped
GFCI outlet. If controller appears damaged or cannot power up,
it may need to be replaced or repaired.
COMMUNICATION
ERROR! RETRYING
IDENTIFYING UNIT
ID, PLEASE WAIT
Issue with data sync between
the display and controller.
Unplug the controller from power for 30 seconds. Plug controller
back in to see if error clears.
Cable issue between the display
and controller.
Cable is not completely disconnected but may have internal
damage. Check all coupler connection points and jacks. If no
obvious damage, cable between display and controller may
need to be replaced.
INSTRUCTIONS FOR A HARD RESET
CONTROLLER & SENSOR ERRORS
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