AudioCodes C450HD - Microsoft Teams Admin Center

CHAPTER7 Troubleshooting
C448HD C450HD | Users & Administrator's Manual
● TogettheMicrosoft Admin versionusingSSHprotocol,intheutility's'Command'field
enterthefollowingandthenclickSend:
getprop ro.agent.version
Remote Logging (Syslog)
RemoteLoggingviaSyslogprovidesthesameloglevelasDeviceDiagnostics(performedviathe
Microsoft Teams AdminCenter)  withsome additional informationthat  maybe relevant to
deviceissues(notTeamsapplicationissues).DeviceDiagnosticsviatheMicrosoftAdminCenter
aresavedtothedevicesdcardandcollectedaftertheevent.WhenperformingRemoteLogging
viaSyslog,thelogsarecollectedinrealtime.
RemoteLoggingviaSyslogcanbeenabledfromthe
■ AndroidPhoneUtilityonpage110
■ onthenextpage
➢ To enable Remote Logging via Syslog from the utility:
1. IntheAndroidPhoneUtility(seeAndroidPhoneUtilityonpage110formoreinformation),
enterthephone'sIPaddress,clickSSH ConnectandbrowsetoafolderonthePCtowhich
tosendtheinformation.
2. Inthe'PCIPAddress'field,entertheIPaddressofthePConwhichtheutilityisinstalled
andthenclicktheStart Syslog button.
3. OpenthefolderonthePCtowhichyoucommandedtheapplicationtosendthe
information,andthenlocatetheSyslogfile.
4. ToviewSyslog,youcanoptionallydownloadtheSyslogVieweravailableinAudioCodes'
website.
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