AudioCodes Mediant MSBR Series Troubleshooting

Configuration Note 18 Document #: LTRT-40386
Troubleshooting the MSBR
The Data-CPU log files can be obtained by using either one of the following options:
 WinSCP
 USB Storage
 CLI Commands
3.1.1.1 Obtaining the Data-CPU Log Files using WinSCP
The following procedure describes how to obtain the Data-CPU log files using WinSCP.
 To obtain the Data-CPU log files using WinSCP:
1. Activate SSH.
2. If you are accessing the MSBR from the WAN interface, ensure that the
wan-ssh-allow flag is set to “on”.
3. Connect to the MSBR using WinSCP.
4. WinSCP provides copy functionality for the entire RMX directory. Right-click the rmx
folder, and then select "copy"; the Copy window appears.
5. Click Copy.
Figure 3-1: WinSCP – Copy
3.1.1.2 Obtaining Data-CPU Log Files using USB Storage
The following procedure describes how to obtain the Data-CPU log files using USB Storage.
 To obtain Data-CPU log files using USB storage:
1. Copy the log files to the USB storage connected to the MSBR USB port using the "debug
rmx-serial copy-logs-usb" command.
2. Run the "usb remove" command before removing the USB storage from the device.
3. Remove the USB storage.
4. View the file contents on your PC.

AudioCodes Mediant MSBR Series Specifications

General

Brand	AudioCodes
Model	Mediant MSBR Series
Category	Network Router
Language	English