Version 7.2 3 Troubleshooting the MSBR
Configuration Note Contents
Table of Contents
1 Introduction ......................................................................................................... 7
2 Capturing Packets ............................................................................................... 9
2.1 Capturing Data-CPU on Physical Interfaces ........................................................... 9
2.1.1 Changing the Debug File Destination Target ..........................................................10
2.1.2 Viewing Currently Configured Capture ....................................................................10
2.1.3 Debugging Capture Physical using WinSCP Example ............................................11
2.1.4 Capturing Data-CPU on Physical Interface Example ..............................................12
2.1.5 Analyzing the Debug File .........................................................................................12
2.2 Capturing Data on Logical Interfaces .................................................................... 13
2.2.1 Capturing Data on an Interface Example ................................................................13
2.2.2 Looking Inside the VPN IPSec Tunnel Example .....................................................14
2.3 Capturing Voice on Physical Interfaces ................................................................ 15
2.3.1 Monitoring VoIP Physical Interface Example...........................................................15
2.4 Capturing Voice on Logical Interfaces .................................................................. 16
2.4.1 Monitoring VoIP Logical Interface Example.............................................................16
2.4.2 Monitoring VoIP Link interface from Data-CPU to VoIP CPU Example ..................16
3 Gathering Data-CPU .......................................................................................... 17
3.1 Debugging Data-CPU ........................................................................................... 17
3.1.1 Reviewing Serial Logs .............................................................................................17
3.1.1.1 Obtaining the Data-CPU Log Files using WinSCP ..................................18
3.1.1.2 Obtaining Data-CPU Log Files using USB Storage .................................18
3.1.1.3 Obtaining Data-CPU Logs Using CLI commands ....................................19
3.1.2 Accessing the Data-CPU Serial Interface ................................................................20
4 Resetting History............................................................................................... 21
4.1 Using Reset History .............................................................................................. 21
5 CPU and Memory Utilization History ............................................................... 23
5.1 CPU Utilization History ......................................................................................... 23
5.2 CPU Memory Utilization History ............................................................................ 25
6 Debugging USB Devices .................................................................................. 27
6.1 Providing USB Hardware Information ................................................................... 27
6.2 Providing Software Driver Definitions ................................................................... 28
6.3 Providing AT Modem Command Responses ........................................................ 30
7 Debugging Wi-Fi ................................................................................................ 31
8 Sending Service Requests ............................................................................... 35
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