Autocruise 2012 Van Conversion Range - What to Do if You Require Assistance

warranty information
8
assistance
 •Routinemaintenanceitemswhichare
part of the annual service including
lubricants, rubber gas hose, the cleaning
of the heater and fridge flues, the
replacement of gas jets, the resealing
and/or replacement of shower room
sealant, and the adjustment and
lubrication of locks.
11. In addition to the exclusions above, in
years 2 and 3 of the SuperSure Warranty
Period, Swift Group Limited shall not be
liable under this Warranty for any defects
related to:
 •Anyaudioequipment;
 •Anymicrowave;and/or
 •AnyTV.
12. Swift shall also not be liable under the
SuperSure, and Body Shell Warranties
if the motorhome has been neglected,
misused, modified or used for hire or
reward or if the identification marks
(chassis/VINnumbers)havebeenremoved
or defaced. The motorhome will be
deemed to have been neglected if it has
not been serviced and maintained as
stated in this handbook or any repairs
being identified as necessary at an Annual
Service or by a Swift Group Service Centre
have not been carried out in a reasonable
time.
You have legal rights under UK law
governing the sale of consumer goods.
This Warranty does not affect your legal
rights.
The name and address of the Warranty
provider is:
Swift Group Limited, Dunswell Road,
Cottingham,EastYorkshire,HU164JX
To make a claim under this Warranty,
contact the Swift Group Service Centre which
supplied your motorhome. Alternatively,
details of your nearest authorised Swift Group
Service Centre can be obtained by contacting
the Swift Group Customer Care Department
on 01482 875740, or enquiring on the website
www.swiftgroup.co.uk
ASSISTANCE
What to do if you Require Assistance
Congratulations on purchasing a Swift Group
product. We are confident that you will enjoy
manyhappyholidays.However,shouldyou
have an enquiry or require assistance with a
problem, we hope that this guide will be of
assistance to you.
If you have a problem, or enquiry with
regards to your new motorhome, please
follow these steps:
1. ChecktheOwnersHandbook,paying
particular attention to the fault finding
advice at the back of the book.
2. Contact your supplying dealer
for assistance.
If you need to contact Swift Group
Limited, please be aware of the following:
1. When contacting Swift Group, please
quote your name, postcode and build
number of your motorhome.
2. In most instances, the Customer Care
Team will involve your dealer in resolving
the issue you are experiencing.
3. If you are contacting the company by
email, letter or fax, the Customer Care
Team will respond to you within five
working days from the date of receiving
the correspondence.
4. If you are calling the Customer Care Team,
please avoid where possible, Mondays and
lunch times.
5. Please be aware that Swift Group Limited
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.