13GDO-9 Enduro
TM
GEN2 Home Owners Manual
9. Troubleshooting Guide
If You Need a Service Call
If the opener needs a service please call the dealer who
installed the garage door opener (their contact details
are usually on a sticker on the back of your garage
door). For product assistance contact 1300 133 944
within Australia.
Symptom Possible cause Remedy
The door stops or moves
very slowly under battery
(Optional Battery Back
Up Accessory)
The batteries may have little to
no charge
Connect mains power and leave the
batteries to charge. The batteries
may take 24 to 48 hours to reach
their maximum charge capacity.
Courtesy Light flashes
and the opener beeps
5 times after each
operation
The opener has reached
the number of cycles
recommended before servicing.
See (Section 10.5) Contact your
dealer and arrange a door service.
Alternatively press SET button once
to reset the service counter.
The SERVICE LED has
started to flash and is
beeping numerous times
A Fault has been detected. The
fault will be active each time an
attempt is made to operate the
door.
Record opener function in (Fig 9.1)
then press the SET button once
to reset the opener. If the fault
continues to be tripped contact your
dealer for support.
The Open (Green) LED
and Close (Red) LED are
flashing alternatively
Opener is overloaded Discontinue use and Contact your
dealer for support.
The Open (Green) LED
continues to flash
Door obstructed when opening Clear away any obstructions and
test door opens correctly. (If door is
damaged, contact your dealer).
The Close (Red) LED
continues to flash
Door obstructed when closing
Limits may be cleared
Clear away any obstructions and
test door closes correctly. (If door is
damaged, contact your dealer).
Remove all power sources (including
the battery backup). Wait till all lights
are out (10-15 secs), then reconnect
power. If Red LED is flashing,
limits are not set. Contact dealer
immediately and discontinue use.
BEFORE CALLING you should have the following
information to assist in providing the appropriate service:
1. Has anything happened since the opener last operated OK, e.g. a storm, a jolt to the door etc.?
2. What is the current light status on the opener?
3. Manually disengage the door (Section 6.1). How easy is it to manually open and close the door?
4. What model is the opener? (Model no. information is located at the rear of the opener)
5. Who installed the opener? (Dealer details should be on a sticker on the back of your garage door)
6. When was it installed? (If known)
Date Time Number of
Beeps
Fig. 9.1
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