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Troubleshooting
Problem Solution
Control Panel is locked/ buttons do not
work
You are most likely in Control Panel
Lockout. Press the Feed button for
approximately three seconds to
disable Control Panel Lockout.
Hopper Lid is not fitting properly You may have added too much pet
food, causing the Lid not to lock in
place properly. Or, the Hopper may
not be sitting down all the way; check
the Hopper and the Hopper Insert to
ensure the pieces are locked in place.
Hopper not snapping down Check to make sure there are no
pieces of dry food / kibble beneath the
Hopper.
Hopper Insert is not fitting properly Check to make sure there are no
pieces of dry food / kibble beneath the
Hopper Insert.
Not dispensing meal sizes programmed
or not dispensing food at all
Check that the Rocker is properly
installed. Check the Chute to make
sure it is clear of food.
Dispensing extra meals Check your programming on the
Control Panel: Press the Portion button
to check portions and Meals button to
check meals. If you set up the schedule
in the app, check your app again as
well.
Dispensing food slowly Any inconsistency with the volume of
food dispensing may indicate that you
should be using the Hopper Insert. The
Hopper Insert is used for large, square,
and/or oddly-shaped pet food kibble
that is more likely to get caught or
create a “bridge” in the Hopper.
Troubleshooting
Problem Solution
Not dispensing meals at
scheduled times
Check your programming on the
Control Panel: Press the Portion button
to check portions and Meals button to
check meals. If you set up the schedule
in the app, check your app again as
well.
Not dispensing meals because there is
too much food in the Bowl
You may be feeding your pets a larger
amount of kibble than they need each
day. If your pets aren't consistently
eating the same amount of food that
the feeder is dispensing, the food will
begin to build up and the next
scheduled meal will not dispense until
the Chute is clear. Consider reducing
your pet's daily scheduled meal(s) by
1/4 cup to see if that helps.
Food is building up against the Bowl The Bowl is likely not situated below
the lip. Make sure the lower ridge of
the Bowl fits snugly below the Hopper
Lip. If the Bowl is not aligned, the
dispensed food may be caught against
the lip instead of entering the Bowl.
Indication Tower is solid red but the
Hopper is more than 5% full.
The Indication Tower may also go solid
red if the Hopper is unevenly filled
with pet food; for example, one side of
the Hopper may be completely empty
while the other side has built-up food.
Make sure the food level is even.
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