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Instant Messaging

152 Avaya 1120E IP Deskphone with SIP Software User Guide November 2013

Comments? infodev@avaya.com

Table of Contents

Default Chapter5
- Table of Contents5
Chapter 1: Revision History11
Chapter 2: Regulatory and Safety Information13
- Denan Regulatory Notice for Japan15
Chapter 3: Introduction to the Avaya 1120E IP Deskphone17
- Basic Features17
- Avaya 1120E IP Deskphone Controls19
  - Key Press Behavior22
- Avaya 1120E IP Deskphone Display23
  - Cleaning the Avaya 1120E IP Deskphone LCD Display Screen24
- Context-Sensitive Soft Keys24
  - Idle Display Screen after Dial Pad Input29
  - In-Call Context-Sensitive Soft Keys30
- Navigation Keys33
- Using a USB Mouse35
- Available IP Deskphone Call Features35
- Security Features36
  - Secure Connection36
Chapter 4: Installing the 1120E IP Deskphone39
- Before You Begin39
- Connecting the Components39
- Entering Text47
Chapter 5: Accessing the Avaya 1120E IP Deskphone53
- Logging on53
- Timed Logoff59
- User Profile61
  - Overwriting Your Personal Address Book62
- Confirmation Logon Screen62
- Logging off from the IP Deskphone63
  - Logging off Multiple User Accounts63
- Making an Emergency Call64
  - Location Information65
Chapter 6: Configuring the Avaya 1120E IP Deskphone67
- Adjusting the Display Screen Contrast67
  - Configuring the Backlight68
- Creating the Idle Screen Text Display69
- Configuring Menu Auto Back-Out70
- Selecting a Ring Pattern71
- Adjusting the Volume72
- Selecting a Language76
- Selecting the Date and Time Format77
- USB Headset80
Chapter 7: Making a Call93
- Making a Call Using Off-Hook Dialing93
- Making a Call Using On-Hook Dialing94
  - Using Handsfree Calling95
- Using Call Subjects96
- Managing Call Subjects99
Chapter 8: Receiving a Call103
- Caller Identification103
- Answering an Incoming Call104
- Redirecting an Incoming Call104
- Declining an Incoming Call106
- Creating a New Call Decline Reason During an Incoming Call107
- Managing Call Decline Reasons108
- Ignoring an Incoming Call110
- Receiving Intercom Calls112
- Receiving Paging Calls112
Chapter 9: The Address Book113
- Viewing the Address Book113
- Initiating a Call from the Address Book114
- Adding a Contact to Your Address Book115
- Editing a Contact in Your Address Book117
- Copying Information to the Address Book119
- Searching for a Contact in the Address Book121
- Using the Search Feature123
  - Using Local Search123
  - Using Global Search124
Chapter 10: Call Inbox127
- Accessing the Call Inbox127
- Managing Calls in the Call Inbox While Not on a Call128
- Viewing the Details of a Call in the Call Inbox130
- Managing Missed Calls130
  - Missed Calls Notification131
- Initiating a Call from the Call Inbox133
- Deleting Calls in Your Call Inbox134
- Accessing the Calls in Your Call Inbox During a Call135
Chapter 11: Call Outbox137
- Accessing the Call Outbox137
- Managing Calls in the Call Outbox While Not on a Call138
- Accessing the Calls in Your Call Outbox During a Call141
Chapter 12: Instant Messaging143
- Configuring Instant Messaging143
  - Instant Message Automatic Pop-Ups143
  - Configuring IM Audible Alert145
- Composing an Instant Message146
- Instant Message Inbox/Outbox147
  - Accessing Instant Messages147
- Viewing the Content of an Instant Message148
Chapter 13: While on an Active Call153
- Making a New Call153
  - Initiating a Call Using the Active Call Context-Sensitive Soft Key Menu153
- Call Waiting154
- Placing a Call on Hold155
  - Multiple Calls on Hold156
- Using 3-Way Calling161
- Configuring a Conference Call162
- Ad Hoc Conferencing When Connecting to the Call Server163
  - Edit Domain Page165
- Transferring a Call167
- Using the Park Call Feature169
  - Using Park Call170
  - Retrieving a Parked Call171
Chapter 14: Additional Features173
- Using the Friends Feature173
  - Accessing Your Friends List174
  - Editing Information of a Friend176
- Feature Keys180
- Using Call Forward200
- Activate Call Forward202
- Configuring Do Not Disturb203
- Configuring a Presence State204
  - Adding a New Presence State Message206
- Configuring Privacy Settings207
  - Incoming Call Privacy208
  - Outgoing Call Privacy208
- Multiple Appearance Directory Number209
- Audio Codecs210
  - Audio Codec Selection211
  - Audio Codec Ordering211
- PC Client Softphone Interworking with the IP Deskphone211
  - Answer-Mode Settings212
- Automatic Remote Software Updates213
- Busy Lamp Field214
Chapter 15: Multiuser215
- Initial Login215
  - Additional Logins216
  - Automatic Login216
- Logging out217
  - Primary Account Logout217
  - Secondary Account Logout218
- Server Failover218
  - Cable Unplugged218
- Upgrade Impacts to User Profiles219
- Line Keys220
- Making a Call221
- Receiving a Call222
- Being in a Call222
- Instant Messages223
- Menu Features223
- Modifying Settings224
- Programmable Keys225
  - Inbox, Outbox, IM Log226
- Address Books226
- User Status227
- Notifications230
- Account Selection231
Chapter 16: Advanced Features233
- Viewing the IP Deskphone Information233
- Network Menu241
- USB Flash Drive242
- Customizable Banner for Login244
- Phone Information - Details Screen244
- Screensaver/Screen Lock246
- Background Image253
  - Selecting an Image Screen253
- Service Package Group Support255
- Speed Dial List262
  - Speed Dial List Screen264
  - Auto-Retrieve Flag264
- USB Flash Memory Device Support265
  - File Manager274
  - USB Scenarios275
Chapter 17: Visual Indicators277
- Display Screen Icons277
- Visual Alerter/Message Waiting Indicators279
Chapter 18: Multi-Level Precedence and Preemption281
- Overview281
  - Other MLPP Service Features282
- Making a Call with MLPP282
- Incoming Calls with Precedence289
  - Call Transfer with Precedence290
- Multiple Calls291
- Preemption292
- Call Origination Busy294
- Re-Authorization296
- Feature Interactions with MLPP297
Chapter 19: Third Party Terms299
- Third Party Terms for Avaya 11Xx 12Xx Sw Release 3.0 through 4.0 (Aug - Nov 2010)299
Glossary311
Index315

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