Avaya 3641 - Page 101

Troubleshooting
Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012 101
Message Description Action
Config reboot
Appears when the handset reboots
after the remote configuration if a
parameter changed that requires the
handset to reboot (for instance, it the
ESSID or the Security method is
changed, the handset has to reboot to
start using the new values). This
message appears for a few seconds
while the handset is rebooting
Informative only. No action required.
DCA Timeout
The handset has detected a fault for
which it cannot recover, possibly due
to a failure to acquire any network.
Turn the handset off, then on again. If
error persists, contact Avaya Technical
Support and report the error.
DHCP Error (1-5) DHCP Error 1.
The handset cannot locate a DHCP
server. It will try every four seconds until
a server is located.
DHCP Error 2.
The handset has not received a
response from the server for a request
for an IP address. It will retry until a
server is found.
DHCP Error 3.
The server refuses to lease the handset
an IP address. It will keep trying.
DHCP Error 4.
The server offered the handset a lease
that is too short. The minimum lease
time is 10 minutes but Avaya Engineers
recommend at least one-hour minimum
lease time. The handset will stop trying.
Reconfigure the server and power cycle
the handset.
DHCP Error 5.
Failure during WEP Key rotation
process (proprietary feature).
DHCP Lease Exp
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP is not responding to renewal
attempts (at least one renewal
succeeded).
The handset failed to renew its DHCP
lease, either because the DHCP server
is not running, or because the
configuration has been changed by the
administrator. The handset will attempt
to negotiate a new lease, which will
either work, or it will change to one of
the above DHCP errors (1 through 4).
DHCP NACK error
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP server explicitly refused
renewal.
The DHCP lease currently in use by the
handset is no longer valid, which forces
the handset to restart. This problem
should resolve itself after the restart. If it
does not, the problem is in the DHCP
server.
DL Not On Sector
Handset software download files are
incorrect or corrupted.
Download new software from the Avaya
website per Software Maintenance.