Avaya 3641 - Page 103

Troubleshooting
Avaya 3641/3645/6120/6140 IP Wireless Handset SIP Administration Guide June 2012 103
Message Description Action
Multiple GW Res
More than one Avaya SVP Server has
responded.
Caused by two or more handsets
sharing the same IP address. Assign
unique IP addresses to each handset.
Multiple SVP Reg
yyy.yyy.yyy.yyy
y…y = SVP IP address
Handset received responses from
multiple SVP Servers; displays IP
address of one responding SVP
Server.
This can happen if the handset has
been reconfigured to use a different
SVP server and then powered on
before the previous server has had time
to determine that the handset is no
longer connected to it. The problem
should go away after about 30 seconds.
Must Upgrade
SW!
Handset software is incompatible with
hardware.
Download new software from the Avaya
website per Software Maintenance.
Net Busy
xxxxxxxxxxxx
x…x = AP MAC address.
Handset cannot obtain sufficient
bandwidth to support a call; displays
MAC of failing AP.
Try the call again later.
No 802.11a Sub-
bands Enabled
'a' radio selected but no sub-bands are
enabled
Configure 'a' radio sub-bands from
Admin menus
No 802.11 Sub-
bands Enabled
'b/g radio selected but no sub-bands
are enabled
Configure 'b/g' radio sub-bands from
Admin menus
No APs Heard
The handset is unable to hear
beacons/probes from any AP in the
network in site survey mode.
Verify that network is properly
configured and the handset is able to
hear beacons from the AP.
No DHCP Server
Handset is unable to contact the
DHCP server.
Check that DHCP is operational and
connected to WLAN or use Static IP
configuration in the handset.
No ESSID
Attempted to run Site Survey
application without an ESSID set.
Let handset come completely up.
Statically configure an ESSID in the
Admin menu.
No Func Code
Handset software download files are
incorrect or corrupted.
Reconfigure the handset to gain access
to the WLAN and download new code.
No Host IP
The handset is configured for “static
IP” (as opposed to “use DHCP”) and
no valid host IP address (the handset’s
IP address) has been entered.
Enter a valid IP address in the
configuration settings or change to “use
DHCP.”
No IP Address Invalid IP.
Check the IP address of the handset
and reconfigure if required.
No Net Access
Cannot authenticate / associate with
AP.
Verify the AP configuration.
Verify that all the WEP settings in the
handset match those in the APs.
No Net Found
No APs
This indicates that the handset cannot
find any access points and has no
additional information to display as to
why. Possible problems are
enumerated below.
No radio link. Verify that the AP is turned on.