Avaya 4601 - Page 77

Error and Status Messages
Issue 3 April 2006 77
Hardware
failure
CAUSE: Hardware failure prevented downloading of application file.
RESOLUTION: Replace telephone.
Incompatible CAUSE: This release of DEFINITY does not support the current version
of the IP telephone.
RESOLUTION: Upgrade to the current version of Avaya
Communication Manager software.
IP address in
use by another
CAUSE: The telephone has detected an IP address conflict.
RESOLUTION: Verify administration to identify duplicate IP
address(es).
NAPT Error CAUSE: A device between the telephone and the call server is invoking
Network Address Port Translation, which the 4600 Series IP Telephones
do not support.
RESOLUTION: Contact the System Administrator to remove or
re-administer the device.
No Ethernet CAUSE: When first plugged in, the IP telephone is unable to
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack
is Category 5, verify power is applied on the LAN to that jack, etc. Note
that if the telephone is attached to a 30A switched hub, upon loss of
Ethernet connectivity the usual No Ethernet message is not
displayed.
No file server
address
CAUSE: The TFTP server IP address in the IP telephone’s memory is
all zeroes.
RESOLUTION: Depending on the specific requirements of your
network, this may not be an error. If appropriate, either administer the
DHCP server with the proper address of the TFTP server, or administer
the telephone locally using the ADDR option. The ADDR option is
explained in Chapter 3: Local Administrative Options
.
No proxy found
(SIP only)
CAUSE: There is a problem with the SIP registration server and proxy
server list.
RESOLUTION: Review the server administration to ensure that the
correct addresses are specified. Verify the proper operation of the
registration server(s) and the intervening network.
No Socket CAUSE: The telephone has registered with the call server, but network
problems have prevented the telephone from opening a TCP socket.
Note: This message only occurs on older software versions; telephones
with newer software automatically reset.
RESOLUTION: Press the # button to have the telephone reset, and
contact the System Administrator to report the network problem.
Table 3: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones (continued)
Message Cause/Resolution
3 of 4