Avaya 4601 - Page 78

Troubleshooting Guidelines
78 4600 Series IP Telephone Installation Guide
Password Error CAUSE: The PBX does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration
again, taking particular care to enter the password accurately.
Registering...
(SIP only)
CAUSE: It is normal for this message to appear for a short time period.
RESOLUTION: If this message appears for an extended period of time,
the telephone is unable to register. Verify the proper operation of the
registration server(s) and the intervening network.
Registration
Failed
(SIP only)
CAUSE: The registration process failed.
RESOLUTION: Verify the proper administration and operation of the
registration server(s) and the intervening network.
System busy CAUSE: Most likely, the number of IP endpoints on the PBX is already
at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a network
resource (DHCP server, TFTP server, HTTP server, or the PBX) and
was not successful. Check the resource being called upon for its
availability. If the resource appears operational and properly linked to
the network, verify that addressing is accurate and that a communication
path exists in both directions between the telephone and the resource.
System Error CAUSE: The PBX has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Timeout Error CAUSE: Protocol timeout error.
RESOLUTION: Reenter the correct extension and password. If the
condition persists, contact the System Administrator.
Unauthorized
(SIP only)
CAUSE: The registration server does not recognize the extension and
password.
RESOLUTION: Reenter the extension and password. If the condition
persists, contact the System Administrator for assistance.
Undefined Error CAUSE: The PBX has rejected registration for an unspecified reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
Resource Error CAUSE: The PBX rejects the registration request.
RESOLUTION: Verify administration to ensure the telephone’s proper
IP address, extension, and password are being used.
Wrong Set Type CAUSE: The PBX does not recognize the set type.
RESOLUTION: Ensure the PBX is properly administered to expect the
appropriate telephone for the IP address and extension.
Table 3: Possible Error and Status Messages During Installation of 4600 Series IP
Telephones (continued)
Message Cause/Resolution
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