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Avaya 5420 User Manual

Avaya 5420
34 pages
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IP Office
5420/2420 Phone User Guide
Issue 6d (15
th
September 2005)

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Avaya 5420 Specifications

General IconGeneral
SpeakerphoneYes
Headset SupportYes
Ethernet Ports2
Power over Ethernet (PoE)Yes
TypeIP Phone
Network Ports2 x 10/100 Ethernet
Supported ProtocolsSIP, H.323
Power SourcePoE or AC adapter

Summary

The Telephone Overview

Call Handling Buttons

Details buttons for holding, transferring, conferencing, dropping, and redialing calls.

Call Appearance Keys

Bridged Appearance Key

Explains how a bridged appearance key mirrors a colleague's phone status.

Line Appearance Key

Describes allocating an IP Office exchange line to a key for making/receiving calls.

Call Coverage Appearance Key

Explains how a call coverage key alerts to a colleague's incoming calls.

System Features Introduction

Basic Call Handling Features

Making Phone Calls

Explains methods for manually and automatically making calls.

Clearing Calls

Describes how to end an established call using the handset or Drop button.

Headset Operation

Explains how to plug in, activate, and use the headset.

Speakerphone Functions

Speed Dial Feature

Dialing from Speed Dial List

How to use the Speed Dial feature to call stored numbers.

Redial Function

Mute Functionality

Call Hold Feature

Call Transfer Feature

Transferring Calls to Extensions

Procedure for transferring a call to another extension or number.

Transferring New Calls to Held Calls

How to transfer a new call to an existing held call using conference.

Conference Calls

Adding Parties to a Conference

Steps to add a third party to an ongoing call.

Adding Held Calls to Conference

How to add a held call to a currently active call.

Using Speed Dial Feature

Speed Dial Overview

Introduces the speed dial feature and how to access the list.

Deleting Speed Dial Entries

Procedure for removing entries from the speed dial list.

Editing Speed Dial Entries

How to modify existing speed dial entries.

Adding New Speed Dial Entries

Instructions for adding new speed dial entries.

Using the Call Log

Deleting Individual Call Log Entries

Steps to remove individual entries from the call log.

Erasing All Call Log Entries

How to delete all entries from the call log.

Changing Phone Options

Call Log Configuration

Default Phone Settings

System Features Usage

Making Internal and External Calls

Instructions for making internal and external calls.

Answering Incoming Calls

How to answer calls ringing at your own or another extension.

Call Forwarding Options

How to forward calls based on availability or for specific situations.

Call Diverting Procedures

Procedures for diverting calls to other extensions.

Do Not Disturb (DND) Feature

How to enable Do Not Disturb and manage exceptions.

Voicemail System

Managing Voicemail On/Off

Instructions on switching voicemail on/off and retrieving messages.

Default Feature Codes

EU24 Expansion Module

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