Avaya 9601 - Making an Attended Transfer

• Press the Complete softkey.
Result
Your deskphone transfers the call to the selected number.
Note:
Unanswered transfers might return to your deskphone as a recalled transfer. In this case, you
hear a priority ring and see the display message Return next to the call.
Making an attended transfer
Before you begin
You must answer the call before transferring the call to another deskphone.
About this task
An attended transfer is when you transfer an active call to another deskphone number after
announcing the call transfer. If the administrator enabled the Transfer on Hang-up feature, you can
complete the call transfer by disconnecting the deskphone through any of the following methods:
• Put the handset on the cradle
• Press Speaker
• Press Headset
Procedure
1. While on the active call, press the Transfer softkey.
2. Perform one of the following actions:
• Dial the number.
• Call the person from the contacts list or from the history list.
3. Tell the contact about the call when the contact answers your call.
4. To complete the transfer, perform one of the following actions:
• Disconnect the call if the administrator enabled the Transfer on Hang-Up feature for your
deskphone.
• Press the Complete softkey.
Result
Your deskphone transfers the call to the selected number.
Answering a call
32 Using Avaya 9601 IP Deskphone SIP June 2014
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