Transferring Calls
1. Press Transfer. The current call is put on hold.
2. Dial the number for the transfer. Alternavely, press Directory
to select a desnaon from the Directory, or press Redial if
applicable.
· To complete a warm transfer, press Complete aer
the call has been answered.
· To complete an cold transfer, press Complete
while the call is sll ringing.
· If the transfer desnaon does not answer or does not
want to acept the call, press Cancel.
Parking a Call
In lieu of transferring a call, you can simply park it on a
special number.
1. Use the up/down keys to scroll to the second menu screen.
2. Press Call Park, listen for the triple-beep, and hang up.
· Your Call Park buon will display a green light.
To retrieve a parked call:
1. Use the up/down keys to scroll to the second menu screen.
2. Press Call Unpark.
3. Dial the extension of the phone that parked the call.
Adding a New Contact
1. Press the CONTACTS buon.
2. To add a contact, press New. To edit a contact, highlight it
and press Edit.
· Use the up/down keys to switch between number and
name entry.
· When the name and number have been entered as
required, press Save.
Add a Contact from Your Call History
You can add a name and number shown in your call history
to your personal contacts.
1. Press the HISTORY buon. Use the le/right keys to select
which calls are shown: All, Outgoing, Incoming or Missed.
2. Use the up/down keys to scroll through the records.
3. Press More and then press +Contact.
4. Use the up/down keys to switch between the name and
number details for the new contact.
5. When the name and number are set as required, press
Save.
Program Speed Dial Numbers
1. Use the up/down keys to scroll to the third menu screen.
2. Press the Abr Program key.
3. Press the Line Buon you wish to program.
4. Enter the phone number using the dial pad.
5. Press #.
6. Press the Phone buon to return to your home screen.
Voicemail
Both the MESSAGE buon and the Message Waing Indicator
on your phone (top-right corner) will light up when you have
new messages.
Checking Messages
1. Press the MESSAGE buon.
NOTE: To access another number’s voicemail, press **
followed by the 5-digit extension.
2. Enter your voicemail password when prompted, and press #.
NOTE: The default voicemail password is 2676355
· To play messages, press 1.
· To skip to the next message, press #.
· To play messages, press 1.
· To delete your message aer playback, press 7.
· To save your message aer playback, press 9.
For addional Voicemail opons, please visit
hps://myvoicemail.med.cornell.edu/user, and log in with
your voicemail login (5-digit extension) and password.
To access your voicemail from any non-Avaya phone, call
646-962-6800.
Avaya 9611G Handset
ITS QuickStart™ Guide
QUESTIONS? Email its-training@med.cornell.edu 8/2014
Need Help?
For advanced funcons, our full Avaya 9611G User Guide,
and our full Avaya Voicemail Guide, visit:
phones.med.cornell.edu
For support, contact the ITS Service Desk using these methods:
MyHelpdesk
Visit myhelpdesk.med.cornell.edu to open and track a new case.
Email
support@med.cornell.edu
Phone
212-746-4878
Available Monday through Friday from 7 a.m. to 7 p.m.
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