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Avaya IP500 - Call Management Features; Placing Calls on Hold and Retrieving; Transferring Calls

Avaya IP500
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V11
4
REDIAL Last Number Redial
• Without lifting the handset, Press Redial Twice, then lift handset
OR
Scroll through the last 10 numbers dialed:
• Press Redial
• Press Arrow Keys to scroll through the last 10 numbers
• Press the soft key beside the number on the screen to dial
CALLER ID The log can store up to 48 entries for both incoming & outgoing caller ID.
NOTE: This must be activated by your service provider e.g. Telstra
• Press the second Soft Key for Log on the menu on the screen
• Then Press the Soft Key for one of the following options:
- Missed Calls
- Incoming Answered Calls
- Outgoing Calls
- More to display a second menu for All Calls
• Press the arrows to display further pages of entries
• Press the Soft Key option to Call, Delete, Save or Done/Exit to exit.
HOLD To place an outside call on Hold:
• Press the HOLD button
The symbol will change next to the call appearance key
To pick up the outside call again:
• Press the Call Appearance Key next to the screen
TRANSFER To transfer an incoming call to another extension:
• Press Transfer
• Dial Extension number
• Announce call
• Press the Transfer key again
• Hang Up
TRANSFERRING
CALLS OFFSITE
• Whilst on the first call press Transfer
• Dial the offsite/external telephone number
• Announce the call
• Press Transfer then hang up
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