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Avaya IP500 - Parking Calls

Avaya IP500
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V11
5
TRANSFER CALLS
FROM A PANASONIC
CORDLESS PHONE
After taking an incoming call to place it on hold look at the screen; the word
recall will appear on the bottom left hand side of the telephone screen.
To place the call on hold, press the black button on the left hand side
Dial the extension number
Announce the caller
Press off to hang up and the call will be transferred.
Note:
To avoid any confusion the hold button on the handset is only used when the
Panasonic is not part of a telephone system
PARKING CALLS You are able to park a call so it can be retrieved by another extension.
The call is allowed to be parked for 5 minutes before the parked call will ring back to
your extension if it is idle.
Note: A slot ID must be assigned before following this procedure.
Feature keys can be setup to park & un-park calls.
To park a call to be picked up by any extension:
Dial *37*N# - where N is the slot ID you have assigned
Inform your colleagues of the parked call & the slot ID you have assigned.
To un-park a call from another extension:
Dial *38*N# - where N is the slot ID you have assigned
MUTE To prevent the other person on the line from hearing you:
Press MUTE button to turn on and off
Microphone for Hands free operation, also acts as mute button
INTERCOM To initiate an internal intercom call:
Lift Handset OR Press Speaker button OR press Headset button
Dial extension number
To answer an Intercom call:
Lift handset or Press Speaker or Press Headset
RING BACK REQUEST
Note: Must be activated in system programming
To request an extension to call you back when they are no longer busy:
Dial the Extension Number
When you hear the busy tone, Press the Soft Key for RBak
Hang Up
When the extension becomes free your handset will ring.
Lift the handset and you will be connected to that extension
All manuals and user guides at all-guides.com

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