To upgrade the software of a CU360 Codec Unit there are several methods:
• Automatic Upgrade Over the Air (OTA Upgrade) – New in 10.2
• Upgrade via PC
• Upgrade via USB key
• Upgrade via a Web Browser
• Upgrade via Equinox Management
Before proceeding, assure to save locally the new software package that you downloaded from
the Avaya PLDS (https://plds.avaya.com) or from
https://support.avaya.com/products/P1680/avaya-cu360-collaboration-unit/All (Downloads Tab) or
that you received from Customer Support.
Search for Avaya CU in the Support by Product Tab of the site.
Avaya Support Site
• Important
• Before upgrading it’s always suggested to back-up the previous system configuration
from Diagnostics > Utilities > Configuration > Export.
• To check the build installed in your device, see Configure > About in the CU360 Video-
collaboration Application UX.
• For any issue appearing when using a software package please contact Avaya Customer
Support opening a Service Request at http://support.avaya.com and providing
a. the system CS Package (Web > Diagnostics> Utilities >Customer Support
Package: press Create and download the newly created package to your
computer)
b. the detailed description of the issue occurred (see also
https://support.avaya.com/ext/index?page=content&id=FAQ116051)
• Caution
• Do not turn off the system until the upgrade procedure is completed.
• If the upgrade procedure is interrupted for any reason, do not restart the Codec Unit but
repeat the procedure as suggested by the Codec User Interface.
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