• Search for the number in Contacts or Recents.
3. To initiate a consultative transfer, press Talk.
The call transfer recipient’s phone starts ringing.
4. Do one of the following:
• Press Complete after the recipient answers the call.
The call transfer is complete. This is also called attended transfer.
• Press Complete after the recipient’s number starts ringing.
The call transfer is complete. This is also called unattended transfer.
Making a blind transfer
About this task
Use this procedure to transfer an active call without connecting a call with the transfer recipient.
Procedure
1. While on an active call, press Transfer.
The phone displays the Enter Transfer Destination screen.
2. Do one of the following:
• Dial the number to which you want to transfer the call.
• Search for the number in the Contacts or Recents list.
3. To initiate a blind transfer, press Now.
The call transfer is complete.
Active call shortcut keys
With Active call shortcut keys, you can use Busy Lamp Field, Autodial, and Contacts keys as
shortcuts during an active or, in some cases, an active or a held call to perform the required
action.
Note:
You can use Autodial keys as shortcuts only in the Broadworks environment.
The following actions can be performed by pressing these keys:
• Transferring an active call to the selected user immediately or after talking to this user first
• Adding the selected user to an active call to set up a conference call
• Parking an ongoing or a held call to the selected extension
Advanced features
October 2019 Using Avaya J169/J179 IP Phone in an Open SIP environment 80
Comments on this document? infodev@avaya.com
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