Avaya J169 - Chapter 28: Short Codes

Busy Lamp Field (continued)
picking up an incoming call .........................................108
Prioritizing incoming calls over a BLF call ...................110
unparking a call .......................................................... 109
button clicks
turn off .........................................................................145
turn on ........................................................................ 145
C
calendar
calendar reminder .......................................................141
calling a person ............................................................ 77
configuration ................................................................. 76
disabling calendar reminder ....................................... 141
exchange calendar .....................................................
141
list style .......................................................................143
month calendar event ................................................... 77
reminder time ..............................................................142
reminder tone ............................................................. 142
reviewing event .............................................................
77
setting a week day for reminder ................................. 142
snooze time ................................................................ 142
calendar integration
new phone .................................................................. 140
call
customer originated trace ........................................... 126
disposition codes ........................................................ 129
emergency escalation .................................................128
escalation ................................................................... 127
recents ..........................................................................
57
supervisor ........................................................... 127, 128
trace ............................................................................126
call details
ACD call information ...................................................124
call forward,
disable .......................................................................... 54
enable ...........................................................................54
call forward-busy,
disable .......................................................................... 55
enable ...........................................................................55
call forwarding
call forward busy ...........................................................53
call forward no answer ..................................................53
call forward— no answer,
disable .......................................................................... 56
enable ...........................................................................56
call history
viewing ..........................................................................58
call information
ACD call ......................................................................124
calling
corporate database list ................................................. 39
dial pad ......................................................................... 39
emergency calling ...................................................39, 40
local Сontacts list ..........................................................39
Main Menu ....................................................................
39
Calling a number
using Autodial ............................................................... 67
Call park
notification .................................................................... 78
settings ......................................................................... 78
Call Park .............................................................................. 77
icons ............................................................................. 78
Call recording .......................................................................41
calls
consultative transfer ..................................................... 84
e.164 dialing ................................................................. 40
editing a contact ........................................................... 46
hold ...............................................................................42
ignoring .........................................................................
35
incoming call .................................................................34
incoming calls ............................................................... 88
international .................................................................. 40
muting a call ................................................................. 42
parking a call ................................................................
80
resume ..........................................................................42
speed dialing ................................................................ 38
unmuting a call ............................................................. 42
visual alerting ..............................................................135
call transfer
attended ........................................................................84
blind .............................................................................. 84
blind transfer .................................................................83
consultative transfer ..................................................... 83
unattended ....................................................................
84
Call Waiting
disabling ....................................................................... 85
enabling ........................................................................ 85
collection
delete ..........................................................................162
edit name ....................................................................162
generating PDF .......................................................... 162
sharing content ........................................................... 162
conference calls
adding a person on hold ............................................... 60
details ........................................................................... 61
putting a call on hold .....................................................61
setting up ...................................................................... 60
configuration
shared lines ...........................................................99, 116
configuring
BroadWorks Mobility .....................................................71
long term acoustic protection ........................................91
configuring provision server
file server address ........................................................ 21
connecting
Wi-Fi ............................................................................. 25
connecting network
automatically .................................................................26
manually ....................................................................... 26
connection jacks .................................................................. 18
contacts
adding ...........................................................................43
Index
April 2021 Using Avaya J169 and J179 SIP IP Phones in Open SIP 166
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