Troubleshooting 6-3
Troubleshooting
Use this information to solve some common problems.
Does not print. Check supply.
Check ribbon.
Press feed.
Check connection to host.
Does not feed. Check supply.
Check ribbon.
Clear jam.
Close printhead completely.
Partially printed data. Clean the printhead.
Resend the batch (print job).
Light/Dark printing or
voids in print.
Clean the printhead.
Change supply.
Adjust the print contrast. See “Setting the Print Contrast
.”
Adjust the printhead pressure dials. See “Adjusting the
Printhead Pressure Dials.”
Check ribbon.
Serial bar codes print
with voids or do not
scan.
Adjust the print contrast. See “Setting the Print Contrast
.”
Your System Administrator can change the print speed to 2.5
IPS.
Liner is wrapped around
platen roller.
Clear the jam.
Clean the platen roller.
Leave the printhead unlatched when printer is unused for
extended periods of time.
Blank labels print.
Your System Administrator should check the format. It may
not be designed for the loaded supply size.
If you cannot fix a problem, call Customer Service.
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