AVIRE RATH SmartCommand 3200S - Troubleshooting

Troubleshooting
Page 20
Problem Possible Cause & Solutions
Can’t connect to the
Conguration Software:
• Make sure the Call Commander is fully booted before attempting to
open the conguration software.
• Verify the USB cable is plugged into a working USB port on the laptop
or PC.
• Verify the USB cable is seated fully in the USB port on the BOSS
controller.
• Close the software and power cycle the BOSS using the power switch
on the back of the unit. After the Call Commander reboots, attempt to
open the conguration software again.
• The computer being used may not have a Virtual Com Port (VCP)
driver installed. Either install a VCP driver on PC or try a di󰀨erent
computer.
Call Commander won’t
power on or boot:
• Verify the Call Commander is connected to port L1A on the BOSS.
• Verify the Call Commander is on its own loop. The Call Commander
cannot share a loop with any Call Boxes.
• Verify the outer pins of the wiring on the 4-pin loop connector. The
pins should have 44-48vdc on pins 1 and 4.
• Verify at least one call box is connected to the BOSS controller. The
Call Commander will not boot without a call box connected.
Call Boxes won’t call
out to external line:
• Verify the phone line is connected to PSTN 1 on the BOSS.
• Verify the phone line has 48-52vdc on it as well as dial tone.
• Verify an analog phone can be connected to the line and can
successfully place a call out to the number being entered into the
conguration software.
• Verify the connected phone line doesn’t require an access digit such
as an 8 or 9 to dial out.
BOSS not displaying
the correct amount of
Call Boxes after boot-
ing:
• Verify the Call Boxes have 44-48vdc on pins 1 and 4 of the terminal
connector.
• Verify the pin out of the 4-pin terminal connector on both ends.
• Verify the wires are stripped back and fully seated in connectors.
• Go to the last Call Box in the loop that the BOSS has recognized and
verify the connector and the pin out to the rest of the loop.