Help and Live Chat
In-App Help Section
To access the Help & Chat section, swipe over to it from the main dashboard. Alternatively,
open the app menu and select “Help & Chat”.
The Help section offers a comprehensive Knowledge Center, a variety of ways to contact AXIS
and a support ticket management tool.
Knowledge Center
The Knowledge Center is a compendium of the support articles found on the AXIS website.
These organized by topic, presented in a mobile-friendly format, and are searchable.
Additionally, release notes for iOS apps, Android apps, and firmware are found in this section.
The Knowledge Center is the primary resource for users who wish to learn how a specific
feature of Gear works (for example, “Creating Schedules”, “Group Control”, “Integrating with
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