Axis Q6000-E Mk II User Manual

AXISQ6000-EMkIIPTZNetworkCamera
Troubleshooting
Howtocheckthecurrentrmware
Firmwareissoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootingaproblem
shouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticularproblem.
ThecurrentrmwareversionintheAxisproductisdisplayedinthepageSetup>BasicSetupandinSetup>About.
ThecurrentrmwareversionintheAxisproductisdisplayedintheOverviewpage.
Howtoupgradethermware
Important
•Yourdealerreservestherighttochargeforanyrepairattributabletofaultyupgradebytheuser.
•Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providingthefeaturesareavailableinthe
newrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
•Ifyouinstallapreviousrmwareversion,youneedtorestoretheproducttofactorydefaultsettingsafterwards.
Note
•Aftertheupgradeprocesshascompleted,theproductrestartsautomatically.Ifyourestarttheproductmanuallyafter
theupgrade,wait10minutesevenifyoususpectthattheupgradehasfailed.
•Aftertheupgradeprocesshascompleted,theproductrestartsautomatically.Ifyourestarttheproductmanuallyafter
theupgrade,wait5minutesevenifyoususpectthattheupgradehasfailed.
•Becausethedatabaseofusers,groups,credentials,andotherdataareupdatedafterarmwareupgrade,therststart-up
couldtakeafewminutestocomplete.Thetimerequiredisdependentontheamountofdata.
•WhenyouupgradetheAxisproductwiththelatestrmware,theproductreceivesthelatestfunctionalityavailable.Always
readtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthermware.
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/support
2.GotoSetup>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickChooseleandlocatetheleonyourcomputer.
4.ClickUpgrade.
5.Waitapproximately10minuteswhiletheproductisbeingupgradedandrestarted.Thenaccesstheproduct.
6.GotoSetup>BasicSetuptoverifythermwareupgrade.
Stand-alonedoorcontrollers:
1.Downloadthelatestrmwareletoyourcomputer,availablefreeofchargeatwww.axis.com/support
2.GotoSetup>AdditionalControllerConguration>SystemOptions>Maintenanceintheproduct’swebpages.
3.UnderUpgradeServer,clickChooseleandlocatetheleonyourcomputer.
4.Ifyouwanttheproducttoautomaticallyrestoretofactorydefaultsettingsaftertheupgrade,checktheDefaultcheckbox.
5.ClickUpgrade.
6.Waitapproximately5minuteswhiletheproductisbeingupgradedandrestarted.Thenclearthewebbrowser'scache.
7.Accesstheproduct.
Doorcontrollersinasystem:
YoucanuseAXISDeviceManagerorAXISCameraStationtoupgradealldoorcontrollersinasystem.Seewww.axis.comformore
information.
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Axis Q6000-E Mk II Specifications

General

Brand	Axis
Model	Q6000-E Mk II
Category	Security Camera
Language	English