AXIS Q6032 PTZ Dome Network Camera
Troubleshooting
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Delete existing file s to free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
No audio
Incorrect setup
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > System
Options > Date & Time.
Distorted aud io
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback lo ops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Storage and disk management problems
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
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