Axis TW1201 - Page 55

Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
LEDdisplaydoesn'twork.
Cameraisinsilentmodewhich
turnsoffthedisplay.
Pressthetopbuttonfor2
seconds,seeDailyuse
Noaudioinrecordings.Audioisturnedoffinthe
cameraprole.
Makesureaudioisturnedon
inthecameraproleinAXIS
BodyWornManager.
Manysimultaneousofoads
affecttransferspeed.
CheckcamerastatusinAXIS
BodyWornManager.Waitfor
recordingstobetransferred.
Ofoadingrecordingsisslow.
Theconnectionbetween
thecameraandthedocking
stationisbad.Thecamera
isdockedincorrectly.The
dockingconnectorsaredirty
orwornout.
Maketheallconnectorsare
clean.SeeCleaningonpage
46.
Cameraisnotdiscoveredby
thesystemanddoesn’tappear
inAXISBodyWornManager
Thedockingstationis
connectedtothesystem
controllerthrougharouter.
EnableIPv6onthenetwork.
Nocameraisassignedtothe
userwhentheusertapsthe
RFIDtagonthereader(using
self-assign).
Noneofthecamerasare
currentlyreadyforuse.A
cameraisreadyforusewhen
ithasenoughstorageand
battery,andithasthesame
rmwareversionastherestof
thesystem.
Waituntilacameraisready
foruse.
Thetimeittakestoreceive
therstGPSpositionafter
startingthecameradepends
ontheoutdoorenvironment.
Forexample,tallbuildingsand
humidityintheatmosphere
canincreasethetimeittakes
togettherstGPSposition.
-
Locationdataisturnedoffin
thecameraprole.
Gotothecameraproleand
turnonLocationdata.
Notrecordinglocationdata.
Thebodywornsystemtimeis
wrong.
Setacorrectsystemtime.We
recommendusingNTPserver
(DHCP)orNTPstaticand
fallbackserverasopposedto
Manualtime,astheseensure
anaccuratesystemtime.
Can’tremovecamera.
Anextensionsystemcontroller
hasbeendisconnected
physicallyfromthesystem
beforeitwasremovedinAXIS
BodyWornManager.This
preventsthesystemfrom
verifyingthetransferstatus.
Tomakesurethatallcontent
hasbeentransferredto
thecontentdestination,
removetheextensionsystem
controllerinAXISBodyWorn
Managerbeforeyouremove
itfromthesystemphysically.
Thenyoucanremovethe
camera.
CamerastatusisInsafemode
Ifacameraisundockedfor
eightweeks,forsecurity
reasons,itenterssafemode.
SeeAllowcamerasonpage35
Cameradoesn’tcharge.
Thepogopinsinthedocking
stationaredirtyorstuck,
Cleanthepogopinsinthe
dockingstationusingcanned
55