Axis TW1201 - Page 56

Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
Cameradoesn’tofoadles.
preventingpropercontact
withthecamera.
airintendedforelectronics.
SeeCleaningonpage46.
DockingstationDockingstationLEDdoesn't
turnon.
Thedockingstationdoesn't
havepower.
Connectthedockingstation
tothepowersupply.Docking
stationscan'tbepoweredby
PoE.
Youareusinganoldversionof
AXISIPUtility.
UpgradetoAXISIPUtility
version4.14orlater.
Systemcontrolleristurnedoff.Connectthesystemcontroller
tothepowersupply.
Can'tndsystemcontrollerin
AXISIPUtility.
Systemcontrollerisnot
connectedcorrectlytothe
network.
Connectthesystemcontroller
tothenetwork.
Systemcontroller
Permanentlylostconnection
toextensionsystemcontroller.
Extensionsystemcontroller
hasn’tbeenconnectedto
thesystemforovereight
weeksresultinginexpired
certicates.
ContactAxissupport.
Contentdestinationis
unavailable.
Checkthecontentdestination
statusontheDashboardon
page27inAXISBodyWorn
Manager.
Manysimultaneousofoads
affecttransferspeed.
OpenthedeviceinAXISBody
WornManagertocheckthe
transferstatus.Waitfor
recordingstobetransferred.
Transferstatushistoryis
displayedforthreedaysafter
thetransferiscomplete.
Camerawasundockedbefore
thetransferoftherecording
wascompleted.
OpenthedeviceinAXIS
BodyWornManagertocheck
thetransferstatus.Dock
thecameraandwaitforall
recordingstobetransferred.
Transferstatushistoryis
displayedforthreedaysafter
thetransferiscomplete.
Thetimeinthebodyworn
systemdoesn'tmatchthetime
ofthecontentdestination.
Makesurethatthebody
wornsystemandthecontent
destinationhavematching
time.
Recordingsdon'tappearin
contentdestination.
Outoflicenses.Checklicensesandbuy
additionallicensesifneeded.
Recordingshavethewrong
resolution.
Theimageresolutionsetting
inAXISBodyWornManager
iswrong.
Gotothecameraprolein
AXISBodyWornManager
andsetthecorrectimage
resolution.
Recordingisdeleted.Retentiontimeofthecontent
destinationisshort.For
example:Iftheretentiontime
onthecontentdestinationis
7days,andtherecordingon
Changetheretentiontimeon
thecontentdestinationtoa
highervalue.
Contentdestination
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