Why can't I find system controller in AXIS IP Utility for Axis Security Camera?
If you can't find the system controller in AXIS IP Utility, you might be using an old version of AXIS IP Utility. Upgrade to AXIS IP Utility version 4.14 or later.
What to do if my Axis Security Camera doesn't turn on?
If your Axis Security Camera isn't turning on, there are several possible reasons. First, the camera might be in shipping mode, in which case you should add it to the body worn system. Second, the camera may be out of battery, so try charging it. If charging doesn't resolve the issue, press and hold the power button for 4 seconds, then dock the camera until it's charged, and finally, undock it and wait for it to restart. Alternatively, without a docking station, press and hold the power button for 4 seconds and charge the camera using a USB charger.
Why is there no location data in the text overlay of my Axis TW1201 Security Camera?
If there is no location data in the text overlay of your Axis Security Camera, location data might be turned off. Turn Location data on in the camera profile to resolve this.
Why are my Axis TW1201 recordings being deleted?
If your Axis Security Camera recordings are being deleted, the retention time of the content destination might be too short. To resolve this, change the retention time on the content destination to a higher value.
Why don't my Axis Security Camera recordings appear in content destination?
If your Axis Security Camera recordings don't appear in the content destination, the content destination might be unavailable. To check this, review the content destination status on the Dashboard in AXIS Body Worn Manager.
What to do if my Axis TW1201 Security Camera doesn't record?
If your Axis Security Camera is not recording, the camera storage might be full (indicated by a red storage status). To resolve this, dock the camera.
Why does the image on my Axis TW1201 look foggy?
If your Axis Security Camera image looks foggy, it might be because the lens is dirty. In this case, clean the lens. Alternatively, the protective film might still be on the lens window, so remove it.
Why is there no audio in my Axis TW1201 recordings?
If there's no audio in your Axis Security Camera recordings, the audio might be turned off in the camera profile. To fix this, ensure that audio is turned on in the camera profile within AXIS Body Worn Manager.
Why Axis Security Camera is not discovered by the system?
If your Axis Security Camera is not discovered by the system and doesn’t appear in AXIS Body Worn Manager, it may be because the docking station is connected to the system controller through a router. To fix this, enable IPv6 on the network.
Why is my Axis Security Camera not recording location data?
If your Axis Security Camera is not recording location data, it could be due to a couple of reasons. First, location data might be turned off in the camera profile, so you should go to the camera profile and turn it on. Second, the body worn system time might be incorrect. To fix this, set a correct system time, preferably using an NTP server (DHCP) or NTP static and fallback server for accuracy.
General| Category | Security Camera |
|---|---|
| Environment | Outdoor |
| Connectivity | Wired |
| Camera Type | Thermal |
| IP Rating | IP66 |
| Power over Ethernet | Yes |
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