EN-35 EN-36
13. FAQ
Q2: Video Image is blurred?
Remove the protective lens film, clean the lens, make sure the
windshield is clean and clear of grease, dirt, and debris.
Q3: Camera gets HOT?
It is normal for your camera to run slightly hot. Due to video
being recorded at high speed, the dash cam may be hot
during using. (No more than 158°F/70ºC).
Q1: Camera turns ON / OFF automatically?
Ensure that the output current can reach 5V/2.5A and use our
car charger. And ensure that the rear camera are connected
correctly. It is to improve stability that the dashcam reboots
automatically once if it detects that there are different
cameras connected.
Q4: No power to my Dash Cam but it works upon my
computer?
The cigarette power cable is not working. Inspect the fuse in
the Car Power Cable plug. If the fuse is found to be blown,
inspect the power cable for damage which may have caused
the fuse to blow.
Q5: The sound is not synchronised with video during
playback?
The Codecs upon your PC may not be compatible or the latest
standard. Download the latest AZDOME GPS Player from
www.azdome.hk > Support > Downloads.
Q6: Video Files cannot be played on my computer?
The video files from the Dash Cam are in MP4 format and may
not be compatible with your PC if suitable playback software
is not installed.
Q7: Video has no sound?
Q8: Video is blurred?
The Dash Cam has a minimum focal range of around 2 meters.
Objects closer than this are likely to become blurred.
Ensure that ‘Record Audio’ setting is turned ON. Ensure that
‘Timelapse Record’ setting is turned OFF within the APP Menu.
Q9: Voice prompt Memory Error?
Using unqualified SD or third party cards can affect dashcam's
performance and in some cases, force the dashcam to reboot
randomly during recording. If it still can not work normally, it
should be that the TF card is unqualified and can not meet the
recording requirements of the dash cam. Please contact us to
get a new memory card.
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