Troubleshooting
Device cannot connect to Wi-Fi
1) Ensure the wireless network is working by testing it using
another wireless device.
2) Ensure the device and the wireless router is within the
range of the wireless network to be connected too. Walls or
other obstructions will reduce the possible distances between
wireless devices.
3) Ensure the security password being used is correct.
Device doesn't turn on
1) You cannot turn on the device when the battery charge is
below the critical level, please charge the battery.
2) Press the RESET button by a pin inserted into the RESET
hole and check if it is restarting normally or not.
3) Check if the charger is connected correctly. hhhhbrightest
setting, or when being charged, this device can get quite hot.
This is normal and should not cause any inconvenience when
in use.
System has anomalies and doesn't work correctly
Installing some third-party applications may
cause the system to operate incorrectly. Press
the RESET button and perform a system reset
to resolve this issue.
Troubleshooting
Cannot set E-mail Account or registration application
1) Ensure that the tablet is connected to a Wi-Fi network and
can connect to the Internet.
2) Ensure your E-mail settings have been entered correctly
for the account being accessed.
3) Make sure your system time and local time is correct.
Cannot record
Press the RESET button by a pin inserted into the RESET hole ,
and then check if the record function works correctly.
The stand-by time of the device is too short
1) The duration of the lithium battery varies with
environmental temperature changes and the service
conditions. If the environment temperature is too low or too
high, the duration of the battery will be affected. It is
recommended to use this device at normal temperature.
2) Battery life is dependent on usage. High volume, WIFI, and
the frequent use may cause the battery to be drained at a
higher rate.
No sound via earphone
1) Please check if the volume setting is 0.
2) Please check if audio file is broken, and try to play another
audio file to confirm. If the audio file is broken, it may cause
severe noise or static.
The color distortion of video or picture display
Press the RESET button by a pin inserted into the RESET hole
to resolve this issue.
Cannot copy files
1) Please check if the device is connected to the computer
correctly.
2) Please check if the memory space is full.
3) Please check if the USB cable is broken.
Troubleshooting
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