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4-4 Technical support
4-4a BadgePass partner network
If you are having difficulties in configuring and using your printer, read this manual carefully. If you do not manage to solve your problem, you can obtain further information and
help from your BadgePass Dealer.
For any unresolved technical problem, contact a BadgePass dealer. If you do not know any BadgePass dealers, visit the www.badgepass.com/partner website and send us your
question. BadgePass will pass on the contact details of your nearest BadgePass dealer. When calling a BadgePass dealer, you do need to be close to your computer and ready to
provide the following information:
4-4b Finding information on www.badgepass.com
If you need additional technical help, you will find a great deal of information on using and troubleshooting BadgePass printers on the BadgePass website at
www.badgepass.com/partner. This section offers downloads of the latest versions of firmware, print drivers and user manuals, videos about using and maintaining BadgePass printers.
1. Your printer model and serial number
2. The configuration and operating system that you are using
3. A description of the incident that has occurred
4. A description of the steps that you have taken to resolve the problem.
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BadgePass NXT5000 USER GUIDE
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