Bartec USA TPMS PRO Series User Guide Rev5.1 Table of Contents
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11.0 Technical Support
To speak with our Technical Support team, please call our toll-free number:
(866) 407-8767
Hours of operation: 8am-8pm EST, Monday-Friday
Or contact us by email: help@bartecusa.com
Visit our website at www.bartecusa.com
for a complete directory.
For efficient and accurate service, please have the following information ready when contacting us:
• Tool Serial Number: This allows your call information to be added to our database for future reference.
• Ensure your tool is registered: A tool registered with Bartec USA gives you access to technical information which may
assist you with your current issue (see Section 1.6
for more information on registration).
• Ensure your tool is up-to-date: Having an updated tool ensures you have all the latest information and features (see
Section 1.9 for information on software updates).
• Sensor Part Number: If you have installed one or more sensors to a vehicle, please have the part number ready in case
Technical Support needs to reference sensor-specific information.
• Make, Model, and Year of the vehicle: Technical Support will need this information to reference any vehicle-specific
issues.
• Status of the TPMS light on the vehicle: Is the TPMS light solid or flashing when the vehicle is first keyed on?
• Have the vehicle in question in-house: This helps our Technical Support team to walk you through resolving the
situation.
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