44
Problem Probable Cause Remedy
TROUBLESHOOTING GUIDE
Motor does
not turn at
power on.
Motor receives
power through
the Control
Board in rear of
game.
Refer to “How to
Access Rear
Control Board”
Check for 12 volts DC at
motor.
Faulty cable. Disconnected,
loose or broken wires.
Faulty Control Board.
If the motor is receiving power, but not turning,
replace the motor. A5MO5154
Check connectors from motor to Control Board.
Check for continuity on cables AACE15012 &
AACE15011 to Control Board.
Ensure Control Board is receiving 12 volt power.
Refer to wiring diagram. 12 Volts DC should be
between yellow and black wires on cables
AACE15017, AACE15016, and AACE15015
Ensure Control Board is receiving USB
communication. Refer to wiring diagram.
Change USB cables A5CBL5900, A5CORD23,
A5CE6601 OR use 1 piece A5CORD40
Replace Control Board if needed. # AACB10000
Ball Gate
Motor not
working.
Motor will
cycle at game
power on.
Motor turns at
power on, but
does not stop
in correct
position.
Mechanical linkage/ spring
issue.
Position Sensor is not
working correctly.
Check springs on each end of the ball gate.
Replace if needed. Part # A5SREX050
Clean sensor. Refer to “Ball Gate Motor keeps
running” Replace sensor if needed.AACB5190A
Ball Gate Motor
keeps running.
Motor will cycle at
game power on.
Sensor not being
seen.
Sensor receives
signals through the
Control Board in rear
of game.
Check for 12 volts to sensor
and 5 volt signal return.
Pinched, broken, or
disconnected wiring
Faulty Control Board.
Refer to “How to Access Rear
Control Board”
There should always be 12 volts on the yellow and
blue wires.
5 volts on the white and blue wires when blocked and
0 volts when not blocked.
Refer to wiring diagram. Check connections sensor to
Control Board. Cables AACE15011 & AACE15012
Ensure Control Board is receiving 12 volt power. Refer
to wiring diagram. 12 Volts DC should be between
yellow and black wires on cables AACE15017,
AACE15016, and AACE15015
Replace Control Board if needed. # AACB10000
Ball Gate does
not go down all
the way.
Loosen the 2 bolts on the motor assembly,
and slide bracket with slotted holes to adjust
height of ball gate.
To Next Page
Loading...
Need help?
General
