8
Troubleshooting
Symptom Check the following
• The device does
not turn on when
external power is
used
• The power switch
does not glow
when turned on
1. Check that the power cord is
plugged into the PureWick™
Urine Collection System and to
an electrical outlet.
2. Ensure the electrical outlet
is functioning by plugging in
another electrical device.
• The device is
on but is not
suctioning
properly
1. Ensure tubing connections are
connected properly.
2. Check collector tubing for
blockage or flow restriction such
as pinched or kinked tubing.
3. Ensure overflow stop valve in
collection canister lid is open.
The valve floats to the top
when the collection canister is
full. The stop valve may close
if the lid or canister is tipped
sideways or upside down.
Disconnect tubing and gently
shake the lid to reset the valve
down to the open position.
4. Ensure collection canister
is sealed with the lid tightly
closed.
5. Verify suction by disconnecting
PureWick™ External Catheter
from the collector tubing and
placing the end of the collector
tubing into a cup of water.
If water easily flows into the
collection canister replace the
PureWick™ External Catheter.
There are no serviceable parts in the PureWick™ Urine Collection
System. Adjustments or modifications made by anyone other
than an authorized representative of BD will void the Warranty.
If the PureWick™ Urine Collection System is not functioning
properly after performing the troubleshooting steps, the device
may have reached the end of its useful life. With normal use,
this device shall remain safe for the useful life. Useful life of the
PureWick™ Urine Collection System is one (1) year. Do not use the
device if it is damaged or defective, including, but not limited to
the following:
• Cracks
• Separated housing
• Not suctioning properly or no suction
• Damaged power cord
If damage is noticed and the device is still under warranty,
contact Customer Support immediately.
If you have any clinical concerns with the use of this device for
your condition, please contact your healthcare physician.
Disposal
The PureWick™ Urine Collection System and accessories may be
a potential biohazard. Clean and disinfect the PureWick™ Urine
Collection System and accessories before disposal. Handle in
accordance with accepted medical practice and applicable local,
state, and federal regulations. The PureWick™ Urine Collection
System (PW200E and PW200U) contains electrical and/or
electronic equipment, and a lithium-ion battery that must be
disposed of per WEEE regulations.
Transporting the PureWick™ Urine Collection System:
The PureWick™ Urine Collection System contains a lithium-ion
battery which is considered a hazardous material. Transporting
it is governed by local, state and federal regulations.
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