User’s Manual
32
Problem Possible Cause Procedure
The paper does not get out
the printer.
Paper jam
CAUTION! Do not touch the print head; let it cool
down before touching, as it can be very hot after
printing.
Switch off the printer and open the cover.
Remove the crumpled paper from the printer and
install a new paper roll.
If necessary, remove the rest of the disrupted
paper.
Blocked cutter blade.
Objects may be blocking the
blade
If the blade is blocked, switch off the printer.
Open the cover.
Remove the objects that are blocking the blade,
such as paper clips.
Then turn the printer on again.
Wait for the blade to return. The firmware will
move the blade to the normal position without any
intervention from the user.
Close the cover and wait over 3 seconds.
If this doesn’t solve the problem, please don’t try to
fix it yourself. Call for assistance to fix the problem.
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