Benchmark TD-550 - Page 32

Warranty TD-550/560 Oil in Water Analyzer
32 TD-550/560 Oil in Water Analyzer
Operation Manual
PN 106737
REV H
All warranty return items will be assessed for malfunction and you will be notied regarding status. If the
malfunction is determined not to be covered under warranty, an explanation will be sent to you with an
estimate for repair.
What We Do Not Cover
Benchmark International is not responsible for replacing limited life parts, such as light sources, or for
replacing parts damaged by accident or neglect. (The sensors—photomultipliers and diode arrays—are
covered by the warranty.) Additionally, the following damages are not covered.
• Damage incurred in shipping.
• Damage caused by installation not in compliance with instructions in this manual and
recommendations from Benchmark International.
• Damage resulting from measurement of samples found incompatible with the materials used in the
sampling system is not covered.
• Damage resulting from contact with corrosive materials, corrosive atmosphere, or solvents not
compatible with the monitor materials are not covered.
• Damage caused by modication of the equipment by the user is not covered.
This warranty covers only Benchmark International products, and is not extended to special equipment
not normally supplied with our products.
Shipping
Although our monitors are built to withstand hard use, we are not responsible for damage incurred
during shipment to and from the factory. To avoid cosmetic and structural damage in your return
shipping, we recommend saving the original packing material. If a monitor returned under warranty is
not properly packaged or if the packaging is not reusable, we will advise you of the cost for repackaging.
8.5 OBTAINING WARRANTY SERVICE
Components potentially covered by warranty must be shipped freight pre-paid to Benchmark
International. Benchmark International will make a determination upon inspection of the inoperable or
damaged component to determine if the component is covered by warranty. In the event the component
is covered by warranty, Benchmark International, at its sole option, will repair or replace the item at no
cost. In the event the damage is not covered by warranty, an explanation will be sent to you with an
estimate of the repair. Benchmark International will not begin the repair in this case until a purchase
order is received. All costs for removal, re-installation, and re-calibration of the monitor are not covered
under warranty and are the responsibility of the customer. All costs associated with return of the monitor
from the factory are the responsibility of the customer.
NOTE: Under no conditions should the monitor or accessory be returned without notice. Prior
correspondence is needed for the following reasons.
▪ Many problems may be rectied on site.
▪ The nature of the problem must be dened in detail to speed the repair of the monitor.
▪ A RMA number must accompany the monitor. This number is used to track the repair cycle.
Warranty Service Within the United States/Canada
To obtain service during the warranty period, the owner shall take the following steps:
1. Follow the instructions in Troubleshooting and Maintenance Sections.
2. Email a Benchmark International representative: service@oilinwatermonitors.com
3. Describe, as precisely as possible, the nature of the problem.