REV: 13/05/2022 · ©2022 Benewake (Beijing) Co., Ltd. | en.benewake.com | All rights reserved
BP-UM-30 A01
17
4) No data output.
Cause:
The product will be strictly inspected before leaving our factory, ensuring that all the
shipped products can work normally. However, some abnormal working matters maybe
still occur because of incidents during the transportation or use.
Troubleshooting:
Check whether the power supply is normal; check whether the voltage is within rated
voltage range. If power supply is normal, there will be a red light inside the transmitting
lens of TF02-Pro.
Make sure TF02-Pro connection is correct and reliable.
Check whether the data interpretation is correct. Please carry out the interpretation as
per the data format specified herein.
If the fault persists, please contact technical support.
5) There is no data output when Benewake LiDAR is connected to the PC
software (BW_TFGS software).
Cause①:
The software only supports Microsoft windows operating systems for the time being
Troubleshooting:
Use the PC supporting Microsoft operation system.
Cause②:
TTL-USB board is poorly connected.
Troubleshooting:
Check the TTL -USB board with the correct and reliable connection with TF02-Pro and
PC.
Cause③:
Driver of serial port is not correctly installed.
Troubleshooting:
Plug and unplug USB cable again. Try to reinstall the driver or directly download and
install a driver from the internet.
If the PC software still work abnormally, please contact our technical support.
6) The accuracy of TF02-Pro gets worse at 40m against white board and the data
fluctuation becomes larger.
Cause:
There are metal objects around the front lens barrel.
Troubleshooting:
Remove or replace metal objects near the lens barrel with non-metallic materials. If the
metal material around the lens barrel in your installation position cannot be changed,
and there are high requirements for data stability and error at the extreme distance,
please contact our technical support.
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