BenQ SW240 User Manual

51 Troubleshooting
Power LED indicator
OSD controls
OSD messages
Audio
The image is displaced in one direction.
Read the instructions on the link "Adjusting the Screen Resolution" on the CD, and then
select the correct resolution, refresh rate and make adjustments based on these instructions.
Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
The LED indicator is solid white or flashing white.
• If the LED lights up in solid white, the monitor is powered on.
• If the LED is illuminated in white and there is a message Out of Range on the screen, this
means you are using a display mode that this monitor does not support, please change the
setting to one of the supported mode. Please read the "Preset display modes" section
from the link "Adjusting the Screen Resolution".
• If the LED is illuminated in flashing white, the power management mode is active. Press any
button on the computer keyboard or move the mouse. If that does not help, check the signal
cable connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
• If the LED is off, check the power supply mains socket, the external power supply and the
mains switch.
The OSD controls are inaccessible.
To unlock the OSD controls when it is preset to be locked, press and hold any key for 10
seconds.
A message Out of Range on the screen during computer boot up process.
If there is a message Out of Range on the screen during computer boot up process, this
means computer compatibility caused by operating system or graphic card. The system will
adjust the refresh rate automatically. Just wait until the operating system is launched.
No sound can be heard from the built-in speakers. (selected models only)
• Check whether the desired cable to input audio signals is properly connected. See Connect
the audio cable. on page 12 for details.
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)

BenQ SW240 Specifications

General

3D	No
Pixel pitch	0.27 x 0.27 mm
Screen shape	Flat
Display diagonal	24.1 \
Display technology	LED
Native aspect ratio	16:10
Vertical scan range	50 - 76 Hz
Maximum refresh rate	76 Hz
Horizontal scan range	30 - 83 kHz
Contrast ratio (dynamic)	20000000:1
Contrast ratio (typical)	1000:1
Display number of colors	1.073 billion colors
Display brightness (typical)	250 cd/m²
Supported graphics resolutions	1920 x 1080 (HD 1080)
On/off switch	Yes
TV tuner integrated	-
Certification	TUV GS, CE, ISO9241-307
Product color	Gray
Country of origin	China
Market positioning	Graphics design
HDCP version	2.2
USB hub version	3.2 Gen 1 (3.1 Gen 1)
Headphone connectivity	3.5 mm
Compatible memory cards	SD, SDHC, SDXC
USB Type-A downstream ports quantity	2
Tilt angle range	-5 - 20 °
Cable lock slot type	Kensington
Panel mounting interface	100 x 100 mm
AC input voltage	90 - 264 V
AC input frequency	47/63 Hz
Energy efficiency scale	A to G
Power consumption (off)	0.2 W
Power consumption (standby)	0.3 W
Power consumption (typical)	18.1 W
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	5 - 40 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	20 - 90 %
Cables included	AC, DVI, USB
Harmonized System (HS) code	85285210

Weight and Dimensions

Depth (with stand)	230.71 mm
Width (with stand)	543.51 mm
Height (with stand)	428.5 mm
Weight (with stand)	6700 g
Width (without stand)	- mm
Weight (without stand)	- g