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Chapter 6
Troubleshooting
If your ADSL Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider support. This can save you time and
effort but if symptoms persist, consult your service provider.
Problems starting up the router
Problem Corrective Action
None of the LEDs
are on when you
turn on the router.
Check the connection between the adapter and the router. If
the error persists, you may have a hardware problem. In this
case you should contact technical support.
Problems with the WAN Interface
Problem Corrective Action
Initialization of the
PVC connection
(“linesync”) failed.
Ensure that the telephone cable is connected properly from
the ADSL port to the wall jack. The ADSL LED on the front
panel of the router should be on. Check that your VPI, VCI,
encapsulation type and type of multiplexing settings are the
same as those provided by your ISP. Reboot the router. If you
still have problems, you may need to verify these settings with
your ISP.
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